Returns & Exchanges
At Chums, we want you to love your new style, which is why we offer a 30-day window for returns or exchanges on all unworn items with tags attached. Our goal is to make the process as seamless as the fit of our clothing.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and attach it securely to your original packaging.
Drop Off Package
Hand over your parcel at any authorized courier drop-off point, ensuring the items are safely packed to prevent damage during transit.
Receive Refund or Exchange
After our team inspects the returned garments, we will process your refund to the original payment method or ship out your new exchange items within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing